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Road Accident Fund | RAF ICT Technical Support Learnerships 2022

The Road Accident Fund (RAF) is accepting applications for the ICT Technical Support Learnership Programme 2022.

Learnership Closing Date: 21 December 2021

Learnership Location: Cape Town

The Organization is providing unemployed learners who have completed grade 12 with an opportunity to gain work experience and a SAQA qualification. Applications are invited for a Learnership from unemployed youth between the age of 18 and 35. The learnership program will run for a period of eighteen (18) months.

Reference No: ICTL10122021ICT

Responsibilities may include:

  • Prioritize and allocate work to technicians
  • Develop and maintain relationships with customers and third party
  • Manage IT Incidents and Requests
  • Hold Service Level Management meetings with management team
  • Training users on Technology being used
  • Establish and facilitate user forums
  • Adopt a proactive approach to prevent problems from arising
  • Gather business requirements
  • Manage business expectations
  • Ensure IT Service availability and continuity
  • Implement and enforce ITIL based processes for IT support processes
  • Ensure that business service requirements are defined and actively managed
  • Act as an escalation point for any ICT service issues within the region of responsibility


  • Certified Grade 12 / NQF 4 level certificates
  • Applicants must be currently studying towards a Diploma/Degree in an IT related field.
  • Certified copy of your ID
  • Certified copy of Academic transcript
  • Your CV and motivational letter


  • Written and verbal communication skills
  • Interpersonal skills
  • Detail orientation
  • Desire and potential to learn
  • Self-motivated
  • Basic computer skills
  • Prioritize tasks as needed

How to apply

Attach the following documents:

  • Certified copy of your ID
  • Certified copy of Academic transcript
  • Your CV and motivational letter

Reference No: ICTL10122021ICT

Submit a short CV and a motivational letter as to why your application should be considered with a maximum of 3 pages, applications with no academic transcript will not be considered.

Applications can be forwarded to the following mail address: RafCPTIntern@raf.co.za (Indicate the reference number for the learnership you are applying for on the subject line.)

Please note:

  • Applicants must be unemployed, was never employed in the field of the post and never participated in a learnership program in the relevant field of the post previously
  • The applicant must not have previously served as learner before.
  • Should it be found that the applicant previously served as a learner and did not disclose that info and it is discovered later, the applicant will be disqualified.

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